Online shops and the tax office: registers, SUPTO and the audit file
When you need a cash register, what SUPTO means, what Annex 38 demands — and how not to be fined over a file encoding.
3 min readWhen VAT registration kicks in, when you must issue an invoice, and why voluntary registration is sometimes profitable and sometimes a mistake.
The tax side of trading looks foggy mostly because it's explained in the language of legislation. Here it is in the words you actually think in.
An explainer, not advice. Thresholds and rates change — for your case, ask your accountant.
VAT is a consumption tax. You collect it from the customer and pass it to the state. It was never your revenue.
If you're registered:
That's the whole economics of it.
When taxable turnover crosses a threshold over a defined period. The parts that matter to you:
Practical tip: add a turnover column to your spreadsheet and look at it monthly. A shop having one unexpectedly good season can cross the threshold in weeks without noticing.
There are also cases of mandatory registration regardless of turnover — for example certain cross-border EU transactions, or receiving services from abroad. If you buy advertising from foreign platforms, this affects you, and it's the classic thing small traders miss.
The simple logic: registration helps you if your customers are registered too.
Do the maths once, with real numbers. Don't follow advice from a group chat.
To a business — always.
To a consumer — on request. For an online shop the practical approach is to generate a document for every order automatically and email it.
What an invoice must contain to be valid:
The most common small-trader mistakes: jumping numbering, a missing tax point date, and invoice text that doesn't match what was actually sold.
Accounting documents are kept for years, and electronic invoices are perfectly valid as long as they're unalterable. The practical solution: one cloud folder organised by month, plus a copy with your accountant. Don't rely on your inbox — it is not an archive.
Taxes are not what will kill your business. A lack of customers is. But untidy taxes are the one thing that can kill a business that already works — so sort them once, early, while the volume is small.
Next step: declaring the shop and the audit file.
Written by
The Brandolog team
We write down what we learned building Brandolog — and watching thousands of people ship their very first website.
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